Last Updated: October 2025
Gales Wine Bar, Hotel & Restaurant (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website, make a booking, or use our services.
1. Information We Collect
We may collect the following types of personal information:
Event Participation: Information provided when signing up for events such as Open Mic Night or other performances.
Booking Information: Name, email address, phone number, payment details, and any dietary or accessibility requirements.
Hotel Guests: Address, ID information (if required by law), and payment information.
Website Data: IP address, browser type, and information collected via cookies.
Marketing Preferences: Your choice to subscribe/unsubscribe from our mailing lists.
2. How We Use Your Information
We only use your information for the following purposes:
- To confirm and manage reservations for the restaurant, bar, or hotel.
- To process payments securely.
- To provide customer service and respond to enquiries.
- To manage event bookings and participation.
- To send marketing emails or updates (if you have opted in).
- To comply with legal obligations.
3. Sharing Your Information
We do not sell or trade your personal data. We may share information only with:
- Payment providers (for secure transactions).
- Booking platforms (e.g., Booking.com, cater book).
- Service providers working on our behalf (IT support, email services).
- Legal authorities if required by law.
4. Cookies & Website Data
Our website may use cookies to improve your browsing experience. Cookies help us understand how the site is used, but you can disable them in your browser settings if you prefer.
5. Data Storage & Security
- We take appropriate technical and organisational measures to protect your data.
- Payment information is handled securely and is not stored by us after transactions are complete.
- Personal data is only kept as long as necessary for the purposes outlined in this policy.
6. Your Rights
You have the right to:
- Request access to the personal data we hold about you.
- Ask for corrections or updates to your information.
- Request deletion of your data (unless we are legally required to keep it).
- Withdraw consent to marketing at any time by clicking “unsubscribe” in our emails or contacting us directly.
Contact Us
If you have any questions or requests regarding this Privacy Policy, please contact us:
📧 Email: reception@gales.wine
📞 Phone: 01978 860089
📍 Address: Gales Wine Bar, 18 Bridge Street, Llangollen, LL20 8PF